Welcome to Our Blog
Let’s face it - most CRMs feel like they were built in a boardroom by people who’ve never closed a deal. But not here. We’re flipping the script. This blog is your backstage pass to smarter selling, real-world tips, and a whole lot of personality.
The Operative Word in “Customer Service”
… is SERVICE! In my last post I talked about how some of my competitors are hitting their customers with surprise charges after they’re signed...
CRM Unpleasant Surprises – not a way to start a relationship
I have got to vent! I have been shocked at how many online contact management and CRM vendors are giving their customers the “bait and...
Sell it here! OMG! – Just shut up and sell!
The only thing that really matters to be successful in selling is your ability to sell it and just shut up. You’ve heard the phrase...
Make Sending Sales Letters and Marketing Pieces Easy
Okay, this is shameless self promotion but, I’m too excited to keep quiet about it! SalesNexus just released a new service called “Mail It For...
Customers lie to you and its your fault
I’ve been trained to expect customers to lie to me. Luckily I don’t take it personally. I know why they do it and I know...
Stonehenge Selling
Finally! Proof that you don’t need the latest and greatest technology to accomplish great things! You may think that’s an unwise statement given that I...
High Quality Leads You’re Probably Missing
Frank Reed posted a good article on Mike Moran’s Biznology blog today that hit a note that’s worth hearing if you’re responsible for marketing, lead generation or...
Improve Service and Keep Customers with Chat
I am not a patient person. When I need technical support or customer service from a big corporation, a feeling of dread wells up in...
Getting Contact Management Implementation Right Takes a Bit of Time
You gotta love it when customers help you see your own business more clearly! I had an experience like that today. This customer, we’ll call...