Most small businesses have limited resources in all areas and IT is typically at the top of that list. Tailoring your small business CRM systems for small business to fit your business is crucial to keeping the system simple and easy to learn and use for your team. However, you probably can’t afford to invest days or weeks, and much less thousands of dollars, in difficult learning curves or outside consultants to set up and customize the system to your unique business. Choosing a web based CRM for small business solution that makes customization easy for a non-IT professional is important but, so is know that you can get the help you need, when you need it, without busting the budget.

Fast Customer Support for Your Small Business CRM is Critical

Many web based CRM vendors offer very limited email only customer support or only 48 hour response times to support requests. These limitations can prevent you from integrating the CRM into your most important business processes due your limited resources, frequent changes and adjustments in processes and the difficulty of modifying the small business CRM. Selecting an online CRM vendor that is easy for you to communicate with and addresses your needs quickly is essential. With all the responsibilities and priorities piling up on most small business executives, waiting two days for answers just isn’t a workable option.

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